FAQ

 
Q) What are the estimates for shipping times and costs?
A)
Canada Ground 2 - 7 business days $14.99 (Free if orders > $350)
Canada Air Up to 3 business days $35.00
U.S.A Ground 2 - 7 business days $25.99
SHIPPING Policy
  • Handling Charge: Orders under $150 are subject to a $19.99 handling charge.
  • Signature Required at time of delivery (Canada only): $5.00

Q) How do I place an order?
A)

Please place your order on the webstore, by e-mail, fax, or call customer service  (800-665-8308)  for NEXT DAY package dispatch.


Q) What are the hours of the customer service call center?
A)

Our toll free order lines at customer service are open from 7:00 am until 5:00 pm (PST). [10:00 am until 8:00pm (EST)]. Orders may be placed on our webstore, by fax or email, 24 hours a day, 7 days a week.


Q) How can I change the default Ship-To address on my account?
A)

The default Ship-To address and other account parameters can only be changed by contacting Customer Service. Multiple alternative Ship-To addresses can be added to create a convenient drop-down menu of these addresses for you. If not modified by a Customer Service Representative, all Ship-To fields will automatically populate with your Billing Address information.


Q) Where can I find your catalogue?
A)

Our catalogue can be found here, or you can request one from customer service (800-665-8308).


Q) Where can I find your price list?
A)

Our price list can be found here, or you can request one from customer service (800-665-8308).
Prices are also listed on the website for individual products. Login is required for professionals.


Q) How do I find out the product ingredients?
A)

Each Product on our website lists the ingredients. Some items also have more detailed information in their product monograph.


Q) How do I determine the name of a product using the ingredient name?
A)

Please see our website and search for an ingredient by its name. All products will appear that contain that ingredient.