| Q) |
What are the estimates for shipping times and costs? |
| A) |
| Canada Ground |
2 - 7 business days |
$15.99 (Free if orders over $350) |
| Canada Post Air (Canada only) |
Up to 3 business days |
$36.00 |
| Purolator Air (Canada only) |
Up to 3 business days |
$46.00 |
| U.S.A Ground |
2 - 7 business days |
$25.99 (Free if orders over $500) |
Signature Required at time of delivery (Canada only): $2.00
|
|
| Q) |
How do I place an order? |
| A) |
Please place your order online, by e-mail to order@biomedicine.com, or call customer service (Canada toll free: 1-800-665-8308 | USA toll free: 1-888-881-2888) for package dispatch by 3:00pm (PT).
|
|
| Q) |
What are the hours of the customer service call center? |
| A) |
Our toll free order lines at customer service are open from 7:30 am until 4:00 pm (PT). [10:30 am until 7:00pm (ET)]. Orders may be placed online, or by email to order@biomedicine.com, 24 hours a day, 7 days a week.
|
|
| Q) |
How can I change the default Ship-To address on my account? |
| A) |
The default Ship-To address and other account parameters can only be changed by contacting Customer Service. Multiple alternative Ship-To addresses can be added to create a convenient drop-down menu of these addresses for you. If not modified by a Customer Service Representative, all Ship-To fields will automatically populate with your Billing Address information.
|
|
| Q) |
Where can I find Biomed's catalogue? |
| A) |
Our catalogue can be found here, or you can request one from customer service (800-665-8308).
|
|
| Q) |
Where can I find Biomed's price list? |
| A) |
Our price list can be found here, or you can request one from customer service (800-665-8308).
Prices are also listed on the website for individual products. Login is required for professionals.
|
|
| Q) |
How do I find out the product ingredients? |
| A) |
Each Product on our website lists the ingredients. Some items also have more detailed information in their product monograph.
|
|
| Q) |
How do I determine the name of a product using the ingredient name? |
| A) |
Please see our website and search for an ingredient by its name. All products will appear that contain that ingredient.
|
|
| Q) |
What is Biomed's return policy? |
| A) |
All returns must be authorized by Biomed prior to return within 30 days of the purchase
date. Marked, opened or dated product with less than 1 year expiry will not be accepted back for credit. In the event
of a shipping discrepancy or damaged product, please inform our office within 48 hours of
receipt of your order to receive a credit. Returned goods may be subject to a 15% restocking fee.
|
|
|
|