FAQs

Q)How long does it take for my products to be delivered by ground?
A)‘Ground’ service to cities in Canada is (except those within B.C.):

2-day service for those in Alberta and Saskatchewan

3-day service for those in Manitoba

3-5 day service for those in Ontario and Quebec

5-7 day service for those in the Maritime provinces.

Q)Where can I find your catalogue?
A)Our catalogue is available on our website. Login is required for professionals.
Q)How do I find out the product ingredients?
A)Product monograph and list of ingredients is available on our website under search/ingredient/product name.
Q)How do I determine the name of a product using the ingredient name?
A)Please see our website and search for an ingredient by its name. All products will appear that contain that ingredient.
Q)What is your cut off time for same day delivery when ordering products?
A)Orders must be placed before 11:00 a.m. Pacific Standard Time for same day shipping.

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